Contact information– first name, last name, email address, position, physical address, billing address, and telephone number.
Customer account information– customer ID, account username, account password, account number, and other information that we may request or that you may provide relating to your account.
Transactional information– details about your transactions with us, including services purchased, method of payment, payments received, payment details, transaction history, and other information relating to the services purchased by you.
Payment card or financial account information– details of the payment card or financial account you use to pay for our services or for transactions with F&M. We do use a third-party payment processor to handle payment card or financial account information.
Marketing information– details regarding informational and promotional materials you may have requested or received from us, the services in which you are interested, your receipt of promotional communications, and information on your marketing or communication preferences.
Communication information– copies of communications and inquiries you have submitted to us, including through email, calls, and features available on our websites or mobile applications.
Credit application information– If you apply for credit with a third-party partner or service provider of F&M, we may receive or have access to the information contained in that application, such as your Social Security Number, employment history, and other information obtained to determine credit worthiness.
Device and usage information– details regarding how and when you use our websites and mobile applications, including the device used to connect to our websites and mobile applications, your IP address and device identifier, the frequency and duration of your usage, the pages you view, what websites or search terms referred you to our websites or mobile applications, and information about your interaction with our websites or mobile applications.
Information that you provide to us:We collect your personal data when you interact with our websites or mobile applications, fill in forms on our websites or mobile applications, engage in transactions with us, communicate with us, or give it to us in any other way. For example, in order to purchase products or services, it is necessary for you to disclose personal data, including your name, address, email address, phone number, credit card details and other personally identifying information. If you complete any sort of credit application with a third-party to finance a purchase of F&M products and services, we may see that information as well.
Information about others:You may have the opportunity to provide contact information for other people through our websites. If you “Refer a Friend” or if you purchase products or services for someone else through F&M, you will need to submit that individual’s personal data. You must obtain the consent of other individuals prior to providing us with their personal data.
Information from Other Sources:We also may periodically obtain personal data about you from affiliated entities, business partners, vendors, and other independent third-party sources and add it to other information about you. For example, if you visit F&M by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then personal data about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our website or before coming to our website, we may collect information such as your user name and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website in accordance with the practices outlined in this Privacy Policy.
Automatic Information:We automatically collect certain information from your computer or mobile device when you visit our websites or mobile applications using various technologies. For example, we collect your IP address, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of your online activity at our website, such as content viewed and pages visited. The technologies we use include:
Cookies:
We collect personal data via cookies and similar technologies. “Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to us every time you revisit our web site, so it can recognize your computer or mobile device and personalize and improve your site experience. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. By continuing to use our websites, you consent to our use of cookies. You can find more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them onwww.allaboutcookies.organdhttps://www.youronlinechoices.com/. Please note that if you choose to delete F&M cookies, your access to some functionality and areas of our website may be degraded or restricted.
Log Files and Device Identifiers:We use log files to track actions occurring on our websites and mobile applications and collect data about visitors, including IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and device identifiers.
Web beacons and other technologies: Our websites and mobile applications may use other tracking tools, including web beacons (also known as clear gifs, pixel tags, and single-pixel gifs), which are small electronic images embedded in content and email messages that are not ordinarily visible to users. Web beacons allow us to track pages and content accessed and viewed by users, as well as to monitor email readership.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
With your consent.
Where we need to comply with a legal or regulatory obligation.
Social Media Services.If you connect to F&M using Facebook, we may show you reviews, photos and comments that your Facebook friends have posted, shared, saved or purchased on F&M. Note that, if you have Facebook friends who are using F&M, they may also disclose personal data about you to us through Facebook. If you wish to prevent those disclosures, please review your Facebook privacy settings. You may also be able to choose to access third-party social media websites and services through F&M (such as Facebook and Twitter). When you do so, you are disclosing personal data to those sites, and the personal data you disclose is governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
Service Providers.Some of the personal data we collect is disclosed to service providers (including our affiliates, distributors or suppliers) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with the necessary information to assist us to perform a contract with you.
Third Party Vendors.We may also disclose your personal data to third party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect personal data on our behalf, including, for example, as necessary to operate features of our websites or to facilitate the delivery of online advertising tailored to your interests. We currently contract with several third-party online partners to help manage and optimize our internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our websites and mobile applications. Some of these third-party vendors may also use your personal information in the course of providing their services to other companies (e.g., social media companies that use information provided by various companies to serve you advertisements based on your interests).
Professional Advisors.We may disclose your personal data to those who provide us professional services, such as lawyers, accountants, or other similar advisors.
Referring Websites.If you were referred to F&M from another website, we may disclose your registration information, such as your name, email address, mailing address, telephone number and home remodeling and improvement preferences, to that referring website. We have not placed limitations on the referring websites’ use of personal data and we encourage you to review the privacy policies of any website that referred you to F&M.
Authorized Dealers.F&M uses a network of authorized dealers to advertise and sell its products or services. We may disclose your personal data to such dealers so that they may advertise products or services (including F&M’s) to you.
Companies within our Corporate Family.We may disclose your personal data to our affiliates within the Renovo group of companies as well as our parent company. This activity enables us to provide you with information about products and services offered by other F&M companies which might interest you.
to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of F&M, our users, or others; and in connection with our Terms of Use or other agreements, including with our partners or suppliers;
in the context of a corporate transaction, such as divestiture, merger, acquisition, consolidation or asset sale, or in the unlikely event of bankruptcy;
in response to lawful requests from law enforcement agencies and other governmental bodies (if we are legally obliged to do so).
Marketing Emails.As required by applicable laws, you can opt-out of receiving promotional emails from us by clicking the “opt out” link in any such promotional emails and following the instructions provided.
Depending on your browser or device, you may have the option to set the browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies. Each browser and device are different, so we recommend you evaluate the tools and settings available in your browser or device, as well as any available instructions for the same. Please note that if you disable or delete cookies, you may not be able to access or use certain features of the Site.
Interest-Based Advertising.To opt-out of personalized or interest-based advertisements, you may be able to adjust the settings on your device. Please go to your device settings and opt-out through the controls provided through Google/Android or iOS, as applicable. Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft devices, has its own instructions on how to prevent the delivery of interest-based advertisements. (We cannot guarantee that these instructions will not change, or that they will continue to be available; they are controlled by each mobile platform, not us.). For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator. You can also visit https://optout.aboutads.info to opt out of interest-based advertisements.
Google Analytics.As discussed above, we use Google Analytics in connection with our websites and mobile applications. If you would like to refrain from having your data collected by Google Analytics, Google has developed an opt-out browser that you can use. You can find more information on how Google uses information it collects here.
Declining to Provide Information.You can choose not to provide us with information we may request through our websites and mobile applications, but that may result in you being unable to use certain features of our websites and mobile applications, request information about our services, or initiate other transactions with us.
Do Not Track Mechanisms.Please note that our websites and mobile applications do not honor “Do Not Track” signals, and such signals will not impact the operation of our websites and mobile applications.
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